Exchange Policy

EXCHANGE POLICY

Hey ladies! Not satisfied with your purchase? No worries! Here at Pottu Kara Maami, we ensure that everyone's happy & satisfied with their purchase.

Exchanges are applicable on all REGULAR PRICED ITEMS within 7 days from the date of delivery.

Kanchipuram/Pure Silk Sarees bought in-store or online are strictly not permitted for returns or exchanges.

Sale Items & Promotional Period

Sale/Discounted items and items purchased during promotional period (using festive season discount codes/flash sale discount codes) are strictly not valid for exchange.

Incorrect/Defective Items Received

We sincerely apologize if you have received an incorrect or defective item. In the case of an incorrect or defected item, kindly email to pottukaramaami@gmail.com.

We will attend to you within 1-2 working days.

Defective items DO NOT include the following:

Slight color differences due to different monitors resolutions and studio lighting.

All exchanges will only be performed with an appointment made prior via email and approved by us.

Product Care Instruction

For optimal quality and longevity, we recommend professional dry cleaning only.

This protects delicate fabrics and preserves their original texture and color.


We reserve the right to reject any item that does not fulfill the conditions above.

We Thank You For Your Kind Understanding & Hope You Have A Pleasant Shopping Experience With Us.

The Beauty of Handloom Sarees

No Two Handloom Sarees are ever alike!
Each saree is handwoven by skilled artisans, not mass-produced by machines. Because of this, natural weaving marks occur, which are signs of authenticity (not defects).

What Is Not a Defect (Normal Marks)

Warp And weft

✔️ Weft / Thari Marks

Thin straight lines created by wooden beams of the loom. They blend naturally into the saree.

Thread Knots

✔️ Slubs

Small bumps due to handspun yarn thickness.

Color gradient

✔️ Color Shading

Slight variations in dye that give depth and authenticity.

Jari Motifs

✔️ Irregular Motifs

Minor variations in zari placement prove it’s handcrafted.

What Is a Defect (Eligible for Exchange)

❌ Large holes or fabric tears

❌ Broken zari across multiple areas

❌ Heavy stains before purchase

❌ Weaving errors that affect the drape

Left: “Handloom Mark (Not Defect)” ✔
Right: “Actual Defect” ❌

Why We Don’t Accept Exchanges for Normal Marks

We believe imperfections are part of the saree’s story. These marks celebrate the artistry of weaving and make each piece one-of-a-kind.

Woven By Hand, Loved For Life